Frequently asked questions

OmniGraffle and Graffletopia

What is OmniGraffle?

OmniGraffle is like Visio for Mac and iPad. With OmniGraffle, you can quickly create high-quality wireframes, flowcharts, and other diagrams.

What is Graffletopia?

Graffletopia is the ultimate resource for OmniGraffle users. Our stencil library contains over 1,100 stencil files you can download and use in your own OmniGraffle documents.

How much does it cost to use Graffletopia?

Our Graffletopia Pro service costs $24/year (just $2/month). We also provide a free basic account for users who only need to download one stencil a month. And anyone who shares a stencil gets a free Graffletopia Pro account!

Who created Graffletopia?

Graffletopia was created by Patrick Crowley. You can follow him on Twitter at @mokolabs.

Stencil Basics

What is a stencil?

A stencil is a file that contains clip art that you can use in your OmniGraffle documents.

What can I do with a stencil?

That's up to you! Using stencils, you can make mockups, wireframes, network diagrams, flowcharts — and any anything else you dream up!

How do I install stencils with OmniGraffle for iPad?

  1. Find the stencil you wish to download.
  2. Tap on the 'Download' button to download the stencil.
  3. Tap the 'Open in “OmniGraffle”' button.

How do I remove stencils from OmniGraffle for iPad?

To uninstall stencils, just follow these directions:

  1. Switch to the Diagrams browser.
  2. Tap on the Diagrams menu and select 'Show stencils'.
  3. Tap on the Edit button.
  4. Tap on the stencil you wish to delete.
  5. Tap the Trash Can icon.
  6. Repeat this process to delete more stencils.

How do I install stencils with OmniGraffle for Mac?

  1. Find the stencil you wish to download.
  2. Click on the 'Download' button to download the stencil to your desktop.
  3. If the stencil is zipped, double-click to unzip it. (Optional)
  4. Double-click the stencil to open it in OmniGraffle for Mac.
  5. Click on the 'Move' button to save stencils in your local Stencil Library.

How do I remove stencils from OmniGraffle for Mac?

To uninstall stencils, just follow these directions:

  1. Open OmniGraffle.
  2. Show the Stencils palette.
  3. Right-click on the stencil you wish to delete.
  4. Select the 'Uninstall' from the popup menu.
  5. Repeat this process to delete more stencils.

When I double-click stencils, they don’t open in OmniGraffle for Mac. How can I fix this?

If your downloaded stencil has a blank icon or an icon that says 'exec', this is a sign that stencil is missing its normal .gstencil file extension. To fix this issue, just rename the stencil by adding .gstencil to the end of the file name. Once you do, you'll be asked if you wish to really add this file extension. Click on 'Add' to confirm the change, and then double-click the file to open it in OmniGraffle.

How do I share a stencil I've made?

Create Your Stencil
  1. Open OmniGraffle for Mac.
  2. Click on the 'File' menu.
  3. Select 'New Resource', then 'New Stencil'.
  4. Create your stencil by using OmniGraffle to add and edit various shapes.
  5. When you're finished, save your stencil by selecting 'Save' from the 'File' menu.
  6. Open the 'Stencils Library' pane and select your new stencil.
  7. Click on the Settings icon and select 'Show in Finder'.
  8. Copy your stencil to the Desktop.
  9. Compress your stencil by right-clicking your stencil and selecting 'Compress...'.
  10. That's it! You just made your own stencil.
Share Your Stencil on Graffletopia
  1. Login to your Graffletopia account.
  2. Select 'Share a Stencil' from the 'Stencil Library' menu.
  3. Fill out the required fields in the share stencil form.
  4. Attach your compressed stencil file.
  5. When you're finished, click on 'Share Stencil' to submit your stencil.

Once you have shared your stencil, Graffletopia will review your stencil within a few days. If your stencil looks good, we'll post it and then you will receive your free Graffletopia Pro account. If we can't share your stencil for some reason, we'll let you know via email.

Note: if you want to share a stencil you created using OmniGraffle for iPad, you'll need to export the stencil to your Mac. We don't support sharing from the iPad.

Why can't I search and install stencils using the Stencils palette in OmniGraffle?

Unfortunately, we no longer support searching and installing stencils from within OmniGraffle itself. Read our blog post for more info.

My stencil is on Graffletopia. How can I claim it?

Please with a list of your stencils and your Graffletopia user account, and we'll claim them for you.

Can I use OmniGraffle on Windows?

Unfortunately, no. OmniGraffle is only available for Mac OS X and iOS.

Can I use stencils with Adobe Photoshop or Adobe Illustrator?

Sorry, no. Stencils only work with the OmniGraffle application.

Can I use stencils with Apple Keynote?

Sorry, no. Stencils only work with the OmniGraffle application.

Selling Stencils

Can I make money from my stencil?

Absolutely. If you'd like to sell your stencil on Graffletopia, check out our paid stencil program for professional designers.

How do you pay designers?

We offer two options: payout via check or payout via PayPal. Payout via check is only available to US-based designers.

When are payouts sent?

Payouts for sales from the previous calendar month are sent on the 15th of the following month. So, for example, you will be paid on August 15 for any sales you received during July.

How long does it take for payouts to arrive?

Payouts via PayPal should arrive on the day they are sent out. Payouts by check usually take about a week to arrive.

How can I change my payout info?

You can edit your payout info on the Payout Info page for your account.

Where can I view my payout history?

You can view your payout history on the Payouts page in your Dashboard.

Help. I'm missing a payout. What should I do?

Just email us at and we'll help you sort it out.

My Account

How can I change my password?

Once logged in, you can edit your password on your Settings page.

How do I change my avatar?

Just login to your account and go to the Settings page.

I never received an email to activate my Graffletopia account. Can you resend it?

Yes. You can resend your activation email.

How can I delete my account?

You can delete your Graffletopia account by emailing .

Billing

How can I customize my purchase receipt?

Need to add your company name or tax details? You can customize your receipts on your Purchases page. Once you have saved your custom information, you can view or print your receipts.

If you need a receipt for a purchase made by an employee at your company, you can also with your info and we'll send you a customized receipt.

How can I download a receipt for my purchase?

You can view your entire purchase history on the Purchases page for your account. To download a receipt, just click on 'Receipt' link next to each purchase, and then click on the Print Receipt button.

When I subscribe to Graffletopia Pro, will my subscription automatically renew each year?

Yes. By default, your Graffletopia Pro subscription will automatically renew once a year. If you wish to renew manually, you can change this by logging into your account and turning off auto-renew on your Billing preferences page.

How can I get a refund?

If you are unsatisfied with your purchase for any reason, please email us at and we will refund your money.

Licensing

Can I use stencils for commercial projects?

Graffletopia is designed to help people share stencils. But, at this time, we do not provide any license information for stencils, so you should use them at your own risk. If you intend to publish a commercial work using a stencil from this site, we recommend getting permission from the original stencil author just to be safe. Stencils are meant to be shared, of course. But getting permission is the safest approach to avoid potential legal issues.

Still Need Help?

My question wasn't answered. Help!

Send us a message at @graffletopia on Twitter. You can also email .